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Suspending a Client

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To suspend a client

Select “Clients” from the navigation menu.
Select “Manage Clients”.
Select the Client’s file you wish to suspend.
Click the button “More Actions“.
Click “Suspend” from the drop-down menu.
Answer the confirmation message with “Yes” to confirm the suspension or “No” to cancel.

[Client Re-Activation] To unsuspend a client

Select “Clients” from the navigation menu.
Select “Manage Clients”.
Select the Client’s file you wish to suspend by ticking the tickbox.
- Note that you can tick more than one client.
Select “Unsuspend” from the drop-down “Actions” at the top of the page.
Answer the confirmation message with “Yes” to confirm reactivation or “No” to cancel.