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Freezing a Client Membership

  1. From the main menu, click on “Memberships“.
  2. Click on “Manage Memberships“.
  3. Click on the membership you wish to freeze.
  4. Click on the “Add Freeze Period” button at the top of the membership details.
  5. Select the start date of the membership freeze from the “Start Date” field.
  6. Select the end date of the membership freeze from the “End Date” field.
  7. Click on “Add Freeze Period to Membership” if you want to add the freeze period to the primary membership duration.
    1. Example: If your client’s membership ends on 01/06/2024 and you added a freeze period of 3 months, by activating this option the suspended 3 months will be added to the client’s membership end date, making it 01/09/2024.
    2. If you do not activate this option, the suspension period will not be added to the client’s membership.
  • Click on the “Save” button to add the freeze period to the membership.