Sales
To return products or refund receipts from the POS sales screen
The cashier can process product returns based on client requests using the sales screen by following the steps outlined below.
- Note: Before starting, ensure that the “POS” app is activated on the account.
Click on “POS” from the main menu.
Click on “Start Selling” to proceed to the sales screen.
Inside the “Sales Screen”:
- Click on the button in the search bar at the top of the product display window.
- Select “Invoices” from the menu.
- Enter the invoice number in the search field.
- Click on the “Refund Invoice” button.
- Select the product you want to return on the left side.
- Click on the “Void” button at the bottom.
- Click on “Payment” to refund the amount of the returned product to the client.
- Note: Pay attention to ensuring that the refunded amount to the client matches the returned invoice amount to avoid the system rejecting the payment process.
- Example: If the amount to be refunded to the client is 230.161, it will be displayed on the return invoice and payment screen as an approximation to the nearest two decimal places, such as 230.16.
Therefore, if the manually entered payment amount on the return is 230.16, the system will reject it because the paid value to the client is less than the amount to be refunded.
- Click on “Confirm”.