- From the main menu, click on “Memberships“.
- Click on “Manage Memberships“.
- Click on the membership you wish to freeze.
- Click on the “Add Freeze Period” button at the top of the membership details.
- Select the start date of the membership freeze from the “Start Date” field.
- Select the end date of the membership freeze from the “End Date” field.
- Click on “Add Freeze Period to Membership” if you want to add the freeze period to the primary membership duration.
- Example: If your client’s membership ends on 01/06/2024 and you added a freeze period of 3 months, by activating this option the suspended 3 months will be added to the client’s membership end date, making it 01/09/2024.
- If you do not activate this option, the suspension period will not be added to the client’s membership.
- Click on the “Save” button to add the freeze period to the membership.