Why Can’t I Suspend an Account in the Chart of Accounts?

The Suspend option appears on every account in the Chart of Accounts, but the system refuses to suspend an account in certain cases and shows a message explaining why. Find the message you see in the table below:

Cause	Message	Solution
The account is one of the main accounts: Assets, Liabilities, Owner’s Equity, Revenue or Expenses.	This account can not be suspended	Main accounts can’t be suspended.
The account is a parent account with sub-accounts that aren’t suspended.	This account has 1 active sub-accounts. Suspend them first, or move them under a different parent. The message shows the number of active sub-accounts.	Suspend the sub-accounts first, or move them under a different parent account, then suspend the parent account.
The account is linked to an automatic system routing, such as the Discount Allowed account.	This account is linked to system routing and can not be suspended with an Accounting Routing link.	These accounts can’t be suspended, because the system uses them in automatic journal entries.
The account is selected in accounts routing.	This account is selected in accounting routes, to suspend this account you should remove it from accounting routing first with a link to the routing page.	Open the link in the message, select a different account in the routing, then suspend the account.
The account is the default account in the inventory settings.	You cannot suspend an account that is assigned as a default account with a Settings link.	Change the default account from Inventory Settings, then suspend the account.
The user doesn’t have the Manage Journal Accounts permission.	You are not allowed to view this page	Ask the account owner to add the permission to your role from Roles.