Manually Syncing Orders from Salla to Enerpize
If a specific order was not synced automatically, or you want to sync selected orders at any time, you can sync them manually through the Invoice Sync Log screen. In this article, we explain how to manually sync one or multiple orders and review the sync results.
Before You Start
- Make sure the Salla application is activated and connected to your account.
- Make sure you have the order numbers or reference numbers from Salla before starting.
Steps to Manually Sync Orders
- From the main menu, click “Sales” and select “Sales Settings“.
- Scroll down to the “Integrations” section.
- Click on the “Salla” card.
- In the integration page, click “Invoice Sync Log“.
- Click “Sync New Order“.
- After clicking “Sync New Order“, a popup window will appear.
- In the “Order / Reference Number” field, enter the order number or reference number from Salla.
- Click “Sync“.
Syncing Multiple Orders at Once
You can sync up to 100 orders in a single operation:
- In the “Order / Reference Number” field, enter each order number on a separate line.
- Click “Sync“.
- The system will sync all entered orders and display the result for each order separately in the log.
Enter each order number on a separate line without commas or spaces between them.
Reviewing Sync Results
After clicking Sync, the result of each order will appear in the log page:
- Success: The order was synced successfully and the invoice was created in the system.
- Failed: The sync was unsuccessful, and one of the following messages will appear:
- “Failed” if there is a specific error reason available.
- “Record not found” if the entered number does not exist in your “Salla” account.
Notes
- If the order contains multiple invoices (such as an invoice and a return), all related invoices will be synced in a single operation and displayed as separate records in the list.
- If one of the order invoices has already been synced successfully, the system will not sync it again.
- The “Order / Reference Number” field is required, and you cannot click “Sync” without entering at least one number.
- You can cancel the process at any time by clicking “Cancel“.