Viewing the Invoice Sync Log with Salla

The Invoice Sync Log allows you to track all synchronization operations between Salla and the system, view the sync status for each invoice, and identify the reason for failure when applicable.
This guide explains how to access the log, understand its data, and manage synchronization records.

Before you start, make sure the Salla application is activated and connected to your account.

Steps to View the Invoice Sync Log

• From the main menu, go to “Sales” then select “Sales Settings“.
• Scroll down to the “Integrations” with other systems section.
• Open the “Salla” card.
• On the integration page, click “Invoice Sync Log“.

Information Displayed in the Log

The log displays all invoice synchronization operations sorted from newest to oldest, including the following columns:

• Invoice Number: Displays the invoice number in the system and the order number in Salla.
  • Click the invoice number to open the invoice view page in the system.
  • Click the order number to open the order page in Salla.
• Invoice Type: Displays the synchronized document type, either invoice or return.
• Sync Date: Displays the date and time of the synchronization attempt, whether successful or failed.
• Amount: Displays the total invoice amount including taxes and discounts.
• Failure Reason: Displays the reason for synchronization failure if applicable. If the text exceeds 40 characters, it appears truncated. Hovering over the field displays the full message.
• Status: Displays the synchronization status successful or failed.

Available Actions for Each Record

Two action icons appear beside each record:

• Retry Sync: Retries the synchronization after resolving the failure reason. After clicking the icon, one of the following messages appears:
  • “Invoice synced successfully” if the sync succeeds.
  • “Failed to sync invoice” if the sync fails again.
  • The status and failure reason are updated automatically after each attempt.
• View: Opens the invoice view page in the system.

Hovering over any icon displays a tooltip explaining its function.

Notes

• The list displays 20 records per page.
• If the same order has multiple sync attempts (failed and successful), only the successful record appears in the list.
• A single order may appear as multiple records if it contains more than one invoice document (for example, an invoice and a return).
• If no synchronization operations exist yet, the list will appear empty.